Last updated: May 5, 2026
This Privacy Policy (“Policy”) describes how Mold Remediation Austin (“Company,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information obtained through the website located at moldremediationaustin.com (the “Site”). By accessing or using the Site, you acknowledge that you have read, understood, and agree to the practices described in this Policy. If you do not agree to this Policy, you must discontinue use of the Site immediately.
This Policy is incorporated by reference into our Terms of Use. Capitalized terms not defined herein shall have the meanings ascribed to them in the Terms of Use.
1. Who we are
Mold Remediation Austin is a locally owned mold inspection, testing, and remediation company operating in the Austin, Texas metropolitan area. If you have questions or concerns regarding this Policy or our data practices, you may contact us using the information provided in Section 12.
2. Information we collect
2.1 Information you provide directly
When you submit a contact form, request a quote, or otherwise communicate with us through the Site, you voluntarily provide us with personal information that may include, but is not limited to:
- Your full name
- Email address
- Telephone number
- Property address or location
- Description of the mold-related issue or concern
We refer to this information collectively as “Personal Information.” By submitting Personal Information through the Site, you represent that the information is accurate and that you have the legal right to provide it.
Submitting a contact form or requesting a quote does not create a contractor-client relationship or binding service agreement. See Section 5 of our Terms of Use.
2.2 Payment information
If you submit payment for services through the Site or through a payment interface linked to the Site, your payment card information is collected and processed by a third-party payment processor. The Company does not store, transmit, or have access to your full payment card number, CVV, or other sensitive financial credentials. Payment data is handled directly by our payment processor in accordance with Payment Card Industry Data Security Standards (PCI DSS). You should review the payment processor’s privacy policy for information about how your financial data is handled.
2.3 Information collected automatically
When you visit the Site, certain information about your device and browsing behavior is collected automatically through cookies, web beacons, pixel tags, and similar tracking technologies. This automatically collected information may include:
- IP address and approximate geographic location
- Browser type and version
- Device type and operating system
- Pages viewed, time spent on pages, and navigation paths
- Referring URLs (the site or search that directed you to ours)
- Date and time of access
This data is collected in aggregate and is generally not linked to your identity unless combined with Personal Information you have voluntarily provided.
3. Cookies and tracking technologies
3.1 What cookies are
Cookies are small text files placed on your device when you visit a website. They allow the site to recognize your device and store certain information about your preferences or past actions. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a defined period or until deleted).
3.2 Types of cookies we use
The Site may use the following categories of cookies and similar tracking technologies:
Strictly necessary cookies. These are required for the Site to function properly and cannot be switched off. They do not collect personally identifiable information.
Analytics cookies. We use Google Analytics to collect information about how visitors use the Site. Google Analytics uses cookies to track page views, session duration, traffic sources, and user behavior patterns. The data collected is aggregated and anonymized; it does not personally identify individual visitors. For more information about how Google Analytics collects and processes data, please review Google’s Privacy Policy at policies.google.com/privacy.
Advertising and tracking pixels. We may use pixel tags or tracking pixels provided by third-party advertising platforms (which may include, but are not limited to, Meta Platforms, Inc. and Google LLC) to measure the performance of our advertising campaigns and to serve relevant advertisements to users who have previously visited the Site. These pixels may collect your IP address, browser type, and information about the pages you visit.
3.3 Your choices regarding cookies
You may configure your web browser to refuse all cookies, accept only certain cookies, or notify you when a cookie is being set. Please note that disabling cookies may affect the functionality of the Site and may prevent certain features from operating as intended.
You may also opt out of Google Analytics data collection by installing the Google Analytics Opt-out Browser Add-on, available at tools.google.com/dlpage/gaoptout.
To opt out of interest-based advertising from third-party platforms, you may visit the Digital Advertising Alliance’s opt-out tool at optout.aboutads.info or the Network Advertising Initiative’s opt-out tool at optout.networkadvertising.org.
4. How we use your information
We use the information we collect for the following purposes:
- To respond to your inquiries and provide service estimates
- To schedule and confirm appointments for mold inspection, testing, or remediation services
- To process payments for services rendered
- To communicate with you regarding your service engagement, including appointment reminders and follow-up
- To analyze Site traffic and user behavior in order to improve the performance and content of the Site
- To deliver relevant advertising to users who have expressed interest in our services
- To comply with applicable legal obligations
- To protect the rights, property, and safety of the Company, our customers, and others
We will not use your Personal Information for purposes materially different from those described in this Policy without first providing notice and, where required by applicable law, obtaining your consent.
5. How we share your information
We do not sell, rent, or trade your Personal Information to third parties for their own marketing purposes. We may share your information in the following limited circumstances:
Service providers. We may share Personal Information with trusted third-party vendors and service providers who assist us in operating the Site and delivering our services. This may include scheduling software providers, customer relationship management (CRM) platforms, email service providers, and payment processors. These third parties are contractually required to use your information only as directed by us and in a manner consistent with this Policy, and are prohibited from using your information for any other purpose.
Analytics and advertising partners. As described in Section 3, certain information about your use of the Site is shared with analytics and advertising platforms through cookies and tracking pixels. This information is generally aggregated or pseudonymous and is subject to the privacy policies of those platforms.
Legal compliance and protection. We may disclose your information if required to do so by applicable law, regulation, legal process, or governmental request, or if we believe in good faith that disclosure is necessary to protect the rights, property, or safety of the Company, our customers, or the public.
Business transfers. In the event of a merger, acquisition, reorganization, sale of assets, or similar transaction, your Personal Information may be transferred as part of that transaction. We will provide notice before your Personal Information becomes subject to a materially different privacy policy.
6. Data retention
We retain Personal Information for as long as necessary to fulfill the purposes described in this Policy, including to provide services, maintain business records, comply with legal obligations, resolve disputes, and enforce our agreements. When Personal Information is no longer needed for these purposes, we will delete or anonymize it in accordance with our internal data retention practices.
7. Data security
We implement commercially reasonable technical and organizational measures to protect Personal Information against unauthorized access, disclosure, alteration, or destruction. These measures include encrypted transmission of data via HTTPS and access controls limiting who within our organization can access Personal Information.
Notwithstanding the above, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee the absolute security of your information, and you provide Personal Information at your own risk. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately using the information in Section 12.
8. Your privacy rights
Depending on your jurisdiction of residence, you may have certain rights with respect to your Personal Information, including:
- The right to request access to the Personal Information we hold about you
- The right to request correction of inaccurate or incomplete information
- The right to request deletion of your Personal Information, subject to certain exceptions
- The right to opt out of the sale of your Personal Information (note: we do not sell Personal Information)
- The right to non-discrimination for exercising your privacy rights
Texas residents. The Texas Data Privacy and Security Act (TDPSA) provides Texas residents with specific rights regarding their personal data. To the extent applicable, we honor these rights and will respond to verified requests within the timeframes required by law.
To exercise any of the rights described above, please submit a request to us using the contact information in Section 12. We may need to verify your identity before processing your request. We will respond to verifiable requests within the timeframe required by applicable law.
9. Children’s privacy
The Site is directed at adults and is not intended for use by children under the age of 13. We do not knowingly collect Personal Information from children under 13. If we become aware that we have collected Personal Information from a child under 13 without verifiable parental consent, we will take prompt steps to delete that information. If you believe a child under 13 has provided us with Personal Information, please contact us using the information in Section 12.
10. Third-party links
The Site may contain links to third-party websites, tools, or resources that are not owned or operated by the Company. This Policy applies solely to information collected through the Site. We are not responsible for the privacy practices or content of any third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.
11. Changes to this policy
We reserve the right to modify this Policy at any time. When changes are made, we will update the “Last updated” date at the top of this page. Your continued use of the Site following the posting of a revised Policy constitutes your acceptance of those changes. We encourage you to review this Policy periodically to stay informed about how we collect, use, and protect your information.
If we make material changes to how we handle Personal Information previously collected from you, we will take reasonable steps to notify you, which may include posting a prominent notice on the Site or, where feasible, contacting you directly.
12. Contact us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Mold Remediation Austin – Austin, Texas Website: moldremediationaustin.com Email: hello@moldremediationaustin.com
You may also submit inquiries through the contact form available on the Site.